Refund Policy

The short version

We sell digital files delivered instantly, so they cannot be "returned" the way physical goods can — as a rule, all sales are final. But if something is genuinely wrong with your order (broken file, duplicate purchase, paid but no access), email us and we will fix it or refund you. We would much rather solve your problem than argue about a few dollars.

Instant delivery and the EU right of withdrawal

By completing a purchase you agree to immediate delivery of your digital files: they become available in your Download Center as soon as the payment is confirmed. Under EU consumer law (Directive 2011/83/EU), by consenting to immediate delivery of digital content you acknowledge that the 14-day right of withdrawal no longer applies once delivery has begun. This is stated at checkout before you pay.

When we will refund or replace

• Duplicate purchase — you accidentally bought a design you already own: we refund the duplicate.
• Defective file — the file is corrupted or does not stitch correctly and we cannot provide a working replacement.
• Wrong item delivered — what appeared in your Download Center is not what you ordered.
• Paid but no access — the payment went through but the designs never appeared in your Download Center and we cannot restore access promptly.

What is not refundable

• Change of mind after the files were delivered.
• Your machine does not support the file formats — supported formats are listed on every design page before purchase. (If you are stuck, still write to us: if the design exists in a format that works for you, we will help.)
• Results that vary because of fabric, stabilizer, thread, or machine settings.
• Free designs and promotional giveaways — nothing was paid, so there is nothing to refund; we will still replace a broken free file.

How to request a refund

Reply to your order confirmation email or write to helpdesk@adorableapplique.com within 30 days of the purchase. Include your order number (it is in the confirmation email and on My Orders) and a short description of the problem. For stitch-quality issues, a photo of the stitch-out helps us fix the file for everyone.

Processing

Approved refunds go back to your original payment method (PayPal). We issue them promptly; depending on PayPal and your bank, the money typically arrives within 5–10 business days. When a purchase is refunded, the corresponding designs are removed from your Download Center.

PayPal disputes and chargebacks

Please contact us first — almost every problem is faster to solve by email than through a dispute. Opening a PayPal dispute or card chargeback without contacting us may suspend your account's download access while the dispute is investigated.

Contact

helpdesk@adorableapplique.com — a real person reads this inbox and answers within a business day or two.